It is recommended to keep your jewellery separate, so they don’t rub against each other, scratch or tangle.
With time and wear, sterling silver will naturally become oxidised. It is best to store your silver in a airtight jewellery box or plastic container when it is not worn to keep out air that will cause the oxidation.
It is best to avoid the effects of chemicals in hairspray, perfume, make up, nail polish remover, body oils, sun tan lotion and deodorant.
Clean your jewellery with a soft, non abrasive and lint free cloth to help maintain and bring back the shine.
When necessary, you can use a mild dishwashing liquid, with a bit of warm water and soft toothbrush, then rinse with clean water and pat dry with a soft cloth.
Avoid using abrasive jewellery cleaner to clean your jewellery.
If you are allergic to gold-plated jewellery, just apply some clear nail polish. Re apply like necessary.
Click here to learn more about our Refund & Returns policy.
If you have experienced any defect on one of our jewellery pieces we sincerely apologise.
We are happy to refund your The Actual items when any damage occurs as a manufacturing error.
Please contact us directly and we will take care of the rest.
We will also refund any item if you are unhappy with it within 30 day of purchase, the item should be in its original packaging and unworn.
We will process the refund once the item is returned to us within 14 days.
Any sale items cannot be refunded or replaced with a different item.
Shipping cost for the item cannot be refunded, as it is charged according to your address and area.
If you wish to cancel an order that has been paid for, kindly let us know within 24 hours. Feel free to email us directly.
Get ready for a shopping spree! Enjoy free delivery on all orders over R799. But wait, there’s more! Even if your order falls below our free shipping threshold, you can still receive it for a low standard rate of just R59.
Click here to learn more about our Shipping policy.
Our courier of choice is Courier Guy, who has an excellent tracking system that allows you to follow your parcel all the way to delivery.